Operational Effectiveness

Apr 126 min read

Are you certain you do CRM right?

At Boost Auto we are prepared to have a small wager that most Dealer Principals do not fully understand their CRM (Customer Relations...

Feb 195 min read

What Should Your Sales Manager Really Do? Part 1

Visiting a medium-sized dealer last week was a really stark reminder that it is not always clear what sales managers should do or what...

Oct 26, 20235 min read

What We Can Learn From Tesla.

There are many things that Tesla does differently; they seem happy to tear up the automotive playbook. The author doubts that they were...

Oct 19, 20235 min read

Why October is the month that matters for planning your business.

Spring. It brings warmer weather, an election, a change of government, continued stock supply constraints, a softer market, and more...

Jul 12, 20234 min read

Is retaining front line staff the key to a better customer experience?

At a recent aftersales conference for a market-leading brand, we polled three questions among the participants. These questions are...

Jul 8, 20225 min read

The Road to a Sale is a highway to success.

The Road to a Sale sometimes sits in a proverbial forgotten corner. This often mentioned seldom used road is a highway to sales success...

Jan 6, 20222 min read

Ready, set, plan, go!

Be Better in 2022

Sep 22, 20214 min read

Which poor workflows cost you the most money? Let's automate!

I love a good process. One of the great things about creating MG as a start up in NZ was there were no processes, because everything,...

Jan 11, 20211 min read

Business Planning Templates

If you read my recent article in Auto Talk and are looking for the business templates to help you plan for 2021 and beyond, you are...

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